Clients have the option to add shipping insurance which will provide coverage to the total order value or a maximum $5,000 (if the order is above $5,000). Shipping insurance is calculated based on 3.0% of the total order value.
Only orders that are damaged, lost, or stolen in transit as classified by Shipsurance (Insurance Company) will be covered up to an amount of the order value or a maximum $5,000 (if the order is above $5,000).
If the order is damaged, you must ship it back to us in the condition (unopened) you have received in order to process a claim. Any opened items will not be covered.
Note: The Shipping insurance coverage is only related to items that have had issues with shipping.
What's Not Covered
When purchasing from BigBoi Cards, you are receiving items that are factory sealed directly from the Manufacturer. If you run into any issues after opening the product, such as quality of cards received, defects, number of hits/autographs etc. You must contact the Manufacturer. This will not be covered by the shipping insurance coverage.
Any complaints, issues, or problems that are related to the quality of item after opening (card defects, number of hits/autographs, etc.) are not covered under the shipping insurance.
Please Note: By deselecting shipping protection insurnace, BigBoi Cards is not liable for lost, damaged, or stolen items. We highly recommend purchasing insurance on your order.
How long do claims take?
Shipping Insurance claims can up to 3 weeks or more at a time all based on the situation. After you have contacted us in regards to the shipping issue regarding your order, we go ahead and create an investigation case with Canada Post.
Once Canada Post provides an update with a decision to us, only thereafter are we able to provide a refund.
Who makes the final decision for the claim?
Final decisions for claims are made by Shipsurance who work with the shipping carrier that was used to fulfill the order. If Shipsurance decides against the claim, unfortunately we would be unable to provide a full refund on the product or order.
My order was damaged in-transit
Final decisions for claims are made by our insurance provider Shipsurance in conjunction with the shipping carrier that was used to fulfill the order. If the claim is accepted by Shipsurance and agrees that the damage was done in transit, we can process a full refund after you have sent us back your product/order. If Shipsurance decides against the claim, unfortunately we would be unable to provide a full refund on the product or order.